Refund or Cancellation Policy
Introduction: At Vacazon, we understand that travel plans can change. Our refund policy is designed to be fair to both guests and hosts, ensuring flexibility and peace of mind when booking with us. This policy is applicable to all properties listed under Vacazon, a service provided by OctX PropTech Pvt Ltd.
Cancellation Policy:
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- Cancel up to 24 hours before check-in for a full refund, minus service fees.
- Less than 24 hours before check-in, the first night plus service fees are non-refundable.
Service Fees:
- Service fees are non-refundable in most cases, except for cancellations made within the free cancellation period.
Special Circumstances:
- In cases of emergencies or unforeseen circumstances (e.g., natural disasters, government-mandated travel restrictions), we may be able to offer more flexibility with cancellations and refunds. These are reviewed on a case-by-case basis.
Refund Process:
- Refunds are processed back to the original payment method within a certain number of days, depending on the method used.
- Any additional bank or processing fees associated with the refund will be borne by the guest.
Dispute Resolution:
- In the event of a dispute, guests are encouraged to contact Vacazon customer service at the earliest. We aim to resolve issues amicably and fairly.
Contact Information:
- Phone: +91 91081 75690
- Email: oct.x@octopusestates.com & timeshare@vacazon.in
- Address: No. 7, 1st Block, KHB Building, 13th Cross, Indiranagar 2nd Stage, Bangalore – 560038
Note:
- Vacazon reserves the right to modify this policy at any time. Guests and hosts are advised to review the policy regularly for any changes.